Our fundraising standards and your rights as a donor
Chamber Choir Ireland is committed to transparency and accountability in all of our work. We have committed to the Statement of Guiding Principles on Fundraising.
These voluntary principles aim to:
- Improve fundraising practice
- Promote high levels of accountability and transparency by organisations fundraising from the public
- Provide clarity and assurances to donors and prospective donors about the organisations they support
Read our Donor Charter, Feedback and Complaints Procedure and details of how we comply with the Principles.
As a charity seeking donations from the public Chamber Choir Ireland aims to comply with the Statement of Guiding Principles for Fundraising.Our pledge is to treat all our donors with respect, honesty and openness.We commit to being accountable and transparent so that donors and prospective donors can have full confidence in Chamber Choir Ireland.We promise we will effectively apply your gifts to us for their intended purposes.
We commit that you, our donors and prospective donors will:
- Be informed of the organisation’s vision and mission, and of the way the organisation intends to use donated resources.
- Be informed of the identity of those serving on the organisation’s governing board, and that he board will exercise prudent judgement in its stewardship responsibilities.
- Have access to the organisation’s most recent financial statements.
- Be assured your gifts will be used for the purposes for which they were given.
- Receive appropriate acknowledgement and recognition.
- Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
- Expect that all relationships with individuals representing the charity will be dealt with professionally.
- Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.
- Have easily available the agreed procedures for making and responding to complaints.
- Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties.
- Receive prompt, truthful and forthright answers to questions you might have of the organisation.
What to do if you have feedback
If you do have a comment about any aspect of our work, you can contact Chamber Choir Ireland in writing or by telephone. In the first instance, your comment will be dealt with by our Chief Executive. Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.
Chief Executive Officer
Chamber Choir Ireland
The National Concert Hall
Tel: 00 353 (0) 1 554 5210
Email: Majella Hollywood
We are open 5 days a week from 10.00 am to 5.00 pm, and closed between 1.00 pm and 2.00 pm each day.
Feedback & Complaints
Chamber Choir Ireland is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve our communications.
We aim to ensure that:
- it is as easy as possible to make a complaint;
- we treat as a complaint: any clear expression of dissatisfaction with our operations which calls for a response;
- we treat it seriously whether it is made by telephone, letter, fax, email or in person;
- we deal with it quickly and politely;
- we respond appropriately with actions taken to rectify and/ or further information;
- we learn from complaints, use them to improve, and monitor them at management and Board level.
If you do have any feedback or a complaint about any aspect of our work, you can contact Chamber Choir Ireland in writing or by telephone.
In the first instance, your comment will be dealt with by our Chief Executive, Majella Hollywood.
Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details to:
Chamber Choir Ireland
Tel: 00 353 (1) 5545210
We are open 5 days a week from 10.00 am to 5.30 pm, and closed between 1.00 pm and 2.00 pm each day.
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to Chamber Choir Ireland’s Chairman Michael Walsh at the above address.
The Chairman will ensure that your appeal is considered at Board level and will respond with two weeks of this consideration by Board members.
Public Compliance Statement
Chamber Choir Ireland is committed to complying with the Statement of Guiding Principles for Fundraising and has formally discussed and adopted the Statement at a meeting of our Board.Chamber Choir Ireland confirms its commitment to the principles set out in the Statement of Guiding Principles for Fundraising by a statement to that effect in its annual report.
We demonstrate our commitment by:
- Having Donor Charter which is consistent with the Statement of Guiding Principles for Fundraising.
- Regularly monitor compliance with the Statement of Guiding Principles for Fundraising and report on compliance regularly to our Board.
- Considering the Statement of Guiding Principles for Fundraising when planning all fundraising activity.
- Providing honest, open and transparent disclosure when fundraising from the public.
- Having a senior member of staff who is specifically responsible for compliance with the Statement of Guiding Principles for Fundraising
- Ensuring that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising and its implementation.
- Having a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising.
- Preparing our financial reports consistent with the requirements of the Charities Act 2009, including a statement concerning the extent to which control of the organisation is independent of its funding sources.
- Ensuring that all donations are tracked and recorded and comply with data protection requirements.
- Ensuring our organisation is accessible to the public through a number of readily available contact options.